Return & Cancellation Policy

We want you to be fully satisfied with your purchase. Although return rights vary by country, Artchemira voluntarily offers a clear, customer-friendly return policy that applies to all customers worldwide, unless mandatory local consumer laws in your region provide stronger protections.

πŸ”„ 14-Day Return Window

If you are not satisfied with your purchase, you may return your item(s) within 14 calendar days of receipt. No justification is required

To be eligible for a return:

  • Items must be unused, unworn, and in their original packaging. Journals must be unwritten, watercolours must be unopened, and cards must be undamaged.
  • Bags must beΒ unworn and returned with all original packaging and tags.
  • All tags must be intact.

You must provide a receipt or proof of purchase.

 🚚 Return Shipping Costs

Please note:

  • Customers are responsible for the cost of returning items.
  • We recommend using a trackable shipping service and retaining proof of return.
  • We do not accept returns sent without prior notification.
  • For international returns, you are responsible for any customs duties, taxes, or clearance fees applied during the return process.

Β πŸ’Έ Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • A refund will be issued to your original payment method.
  • Original shipping costs are non-refundable, unless the item was defective or incorrect.

 ❌ Non-Returnable Items

Certain items are excluded from returns, including:

  • Personalised or custom-made products
  • Opened and used sets
  • Items marked as final sale
  • Products damaged due to customer use
  • Products marked as non-returnable & Digital products

These exclusions apply globally unless mandatory consumer protection laws in your region require otherwise.

πŸ“© How to Initiate a Return

To start a return, please contact our customer service team at returns@artchemira.com. We’ll guide you through the process and provide return instructions.

πŸ’₯ Warranty for Damaged or Defective Items

If your item arrives damaged or develops a defect:

  • You must notify us within 7 days of delivery for visible damage.
  • For hidden defects, please contact us as soon as the issue becomes apparent.
  • We may request photos or a description to assess the issue.

If the damage is confirmed, we will offer:

  • A replacement, repair, or full refund, including original shipping costs.
  • Return shipping will be covered by us in these cases.

Damage caused by customer use, mishandling, or wear and tear is not covered under warranty.

This voluntary warranty does not limit any statutory rights you may have under applicable consumer protection laws in your region.

🌍 Customs & Import Duties

For orders shipped outside Switzerland:

  • Any customs duties, import taxes, or fees applied at delivery are the responsibility of the customer.
  • In the case of a return for reasons other than damage or defect, these charges are non-refundable.
  • The customer is also responsible for any customs fees incurred during the return process.

Please ensure all return shipments are clearly marked as β€œReturned Goods” to help avoid unnecessary charges or delays.

If you refuse delivery of an international order, any return shipping, customs, or disposal fees billed to us by the carrier will be deducted from your refund.

🌿 Cancellation Policy: Workshop -  Event -  1:1 Coach

  • Workshops & Events: Cancellations made more than 48 hours before the session are eligible for a 50% refund, or you may transfer your spot to another person.
  • 1:1 Coaching Sessions: Cancellations made more than 48 hours before the session are eligible for a full refund, as these sessions are tailored to you individually.
  • Β Cancellations made less than 48 hours before the session are non‑refundable, as the studio space and preparation are reserved exclusively for you and cannot be reassigned.
  • Booking transfer to another person is possible at any time, with just a 10 CHF administration fee for the admin change.
  • Β  Late arrivals or no‑shows are not eligible for refunds.
  • Workshops may be cancelled by Artchemira on the same day or the day before if the minimum number of participants (4) is not reached. Registered participants will be notified by email and may choose between a full refund, rescheduling, or transferring their booking to another workshop.

🧾Region-Specific Consumer Rights

Depending on your location, you may have additional consumer rights under local law (e.g., the EU Consumer Rights Directive, the UK Consumer Rights Act, the Brazilian Consumer Defense Code, US state laws, and Canadian provincial laws). These rights apply in addition to the policy above.