Privacy Policy
Last Updated: September 4, 2025
Artchemira operates this online store and website, including all related information, content, features, tools, products, and services (“Services”). Our store is powered by Shopify, which enables us to provide and support these Services. Shopify acts as our e‑commerce provider and may process your data as a processor or sub‑processor according to their own privacy practices
This Privacy Policy explains how we collect, use, disclose, transfer, and protect your personal information when you visit our website, purchase products, register for workshops, book coaching sessions, or otherwise interact with us.
If any conflict exists between this Privacy Policy and our Terms & Conditions, this Privacy Policy governs all matters related to the processing of personal data.
1. Data Controller
The data controller responsible for your personal information is:
Artchemira KlG
📍 6037 Root, Lucerne, Switzerland
📩 Email: legal@artchemira.ch
For some services (e.g., Shopify, payment processors), these providers may act as data processors or sub-processors on our behalf.
2. Personal Information We Collect
We may collect, use, process, or store the following categories of personal information:
a. Contact Information
- Name
- Billing and shipping address
- Email address
- Phone number
b. Order & Transaction Information
- Products/services purchased
- Payment confirmations
- Refunds, cancellations, returns
- Workshop, Event or coaching session registrations
c. Account Information
- Username and password (encrypted)
- Preferences and settings
d. Payment Information
Processed securely by Shopify Payments and/or third-party payment gateways (we do not store full card numbers).
e. Device & Usage Data
- IP address
- Device and browser information
- Pages visited and time spent
- Interactions with our website
f. Cookies and Similar Technologies
See our Cookie Policy for details.
g. Communications
Messages, customer service requests, workshop notes, inquiries.
h. Social Media Interactions
If you access our website through Instagram, Facebook, TikTok, YouTube, LinkedIn, or similar platforms.
i. Sensitive Information
We do not intentionally collect sensitive data unless voluntarily provided (for example, during a coaching session). Such data is processed only with explicit consent.
3. Sources of Personal Information
We collect personal information from:
- You directly (checkout, forms, workshop registration, coaching bookings)
- Shopify and its apps
- Payment processors
- Analytics providers
- Shipping and logistics partners
- Social media platforms when you interact with our pages
- Public sources (for fraud protection or verification)
4. How We Use Your Personal Information
We process your data for the following purposes:
✔ Service Delivery
- Fulfilling orders and delivering products
- Processing payments
- Providing access to workshops, coaching sessions, and events
- Managing customer accounts
✔ Business Operations
- Improving website performance
- Understanding purchase behaviour
- Running analytics and insights
- Personalising content
✔ Marketing & Advertising
- Email marketing (with consent)
- Social media advertising and retargeting
- Running promotions or updates about new products and workshops
✔ Security & Fraud Prevention
- Identity verification
- Addressing illegal or unauthorised activity
✔ Legal & Contractual Requirements
- Compliance with Swiss, EU/EEA, and international laws
- Tax, accounting, and reporting obligations
Shopify processes certain data as our e-commerce provider and may act as a processor or sub-processor in accordance with its own privacy practices.
5. Legal Basis for Processing
Because we operate and may offer products and services internationally, we rely on different legal grounds for processing Personal Data depending on your region. These include:
• Contract Performance
To process and fulfill your orders, manage your account, deliver workshops, events, or coaching sessions, and provide customer support.
• Legitimate Interests
To operate, secure, and improve our business; prevent fraud; personalise services; and analyse website activity—always balanced against your privacy rights.
• Consent
For optional activities such as marketing communications, the use of certain cookies, and participation in specific programs. You may withdraw consent at any time.
• Legal Obligations
To comply with tax, accounting, customs, consumer protection, safety, and regulatory requirements.
Regional Requirements
Where applicable, these legal bases align with major global privacy frameworks, including:
- GDPR / UK GDPR (EU & UK)
- Swiss FADP (Switzerland)
- CCPA / CPRA (California, USA)
- PIPEDA (Canada)
- LGPD (Brazil)
We apply the legal basis required in your jurisdiction when processing your Personal Data.
For more information on how Shopify handles data and cookies, please review Shopify’s Privacy Policy: https://www.shopify.com/ch/legal/datenschutz
6. Cookies & Tracking Technologies
We use:
- Essential cookies
- Analytics cookies
- Performance cookies
- Advertising/retargeting cookies (Meta, Google, TikTok, Pinterest, etc.)
Users can control cookies through:
- Shopify cookie banner
- Browser cookie settings
- Local data protection rights where applicable
See our Cookie Policy for full details.
7. International Data Transfers
Your Personal Data may be transferred to, stored in, or processed in:
- Switzerland
- EEA The European Economic Area
- Countries where Shopify or other third-party service providers operate
- Your own country (for customer communications)
When we transfer data internationally, we rely on appropriate safeguards as required by law, such as:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Contractual protections
- Legitimate business interests where permitted
We ensure that your information remains protected through legally recognised mechanisms, regardless of where it is processed.
Shopify is based in Canada and processes data in the United States, so data may be stored in these regions.
8. Data Retention
We retain personal information for the minimum period necessary:
- Orders & transactions: 10 years (Swiss law)
- Marketing data: until you withdraw consent
- Account data: until deletion requested
- Workshop/coaching registrations: 5 years
- Analytics data: 26 months
9. Your Rights
We serve customers internationally. For this reason, we aim to comply with data-protection laws in all relevant regions, including but not limited to:
- Swiss data-protection law
- The European Union’s GDPR
- UK GDPR
- Data-protection laws applicable in countries where our customers are located
This includes providing rights such as:
- Access the Personal Data we hold about you
- Request correction or deletion
- Object to or restrict certain processing activities
- Request the transfer of your data to another provider
- Withdraw consent at any time
- File a complaint with your local data-protection authority
You may unsubscribe from marketing emails at any time using the link provided in our emails or by contacting us at legal@artchemira.ch.
We apply a global standard of privacy protection, meaning all users receive comparable rights and safeguards regardless of their location.
We will honour these rights in accordance with applicable laws, and we will clearly communicate if any rights vary by jurisdiction.
To exercise any privacy rights, please contact us at: legal@artchemira.ch
10. Data Security
We use technical and organisational measures, including:
- Encryption
- Limited access controls
- Secure data storage
- Routine security reviews
- Shopify’s certified security infrastructure
While no method is 100% secure, we maintain industry-standard safeguards.
11. Children’s Privacy
We do not knowingly collect or process Personal Data from individuals under the minimum legal age set by the data protection laws in their country or region. If we discover that we have collected data from a child who does not meet this requirement, we will delete that information promptly.
If you believe a minor has provided us with Personal Data, please contact us at legal@artchemira.ch so we can take appropriate action.
12. Changes to This Policy
We may update this Policy to reflect changes in technology, operations, or law. The updated Policy will be posted with a revised date.
13. Contact Information
For privacy questions or requests:
Artchemira KLG
6037 Root, Lucerne, Switzerland
Email: legal@artchemira.ch
14. Supervisory Authority
Swiss Federal Data Protection and Information Commissioner (FDPIC)
www.edoeb.admin.ch
Residents of other regions may contact their local data authority.
15. Third-Party Links (Social Media)
Our website includes links to third-party platforms, such as:
- YouTube (planned)
- TikTok (planned)
These platforms may collect data independently when you click their links or view embedded content. We do not control their data handling, and we encourage you to review their respective privacy policies.
We ship products and offer digital services worldwide where legally permitted. This means:
- Your data may be processed for customs, shipment, tax, and regulatory compliance
- Local consumer protection policies may vary, but we will meet the applicable requirements in your region
- Certain regions may have additional privacy or refund rights, and we will honour them as required