Accessibility Policy

 

Last Updated: December 2025

Artchemira is committed to providing an accessible online experience for all customers, including individuals with disabilities. We believe that creativity, mindful living, and self-development should be approachable and inclusive.

This Accessibility Policy outlines our efforts to maintain and improve accessibility on artchemira.com.

1. Our Accessibility Commitment

We work to align our website with widely recognised accessibility principles, including:

  • WCAG 2.1 Level AA
  • Swiss BehiG (Federal Act on the Elimination of Discrimination against People with Disabilities)
  • Industry best practices for e-commerce accessibility

As our website is built on the Shopify platform, we leverage its accessibility-supporting features and theme capabilities while ensuring that all content we create complies with accessibility guidelines.

Shopify’s accessibility commitment is available here: https://www.shopify.com/accessibility

2. Accessibility Features Implemented

We continually improve the website’s usability and readability. Current features include:

2.1 Navigation & Structure

  • Clear and consistent layout
  • Logical heading order and descriptive page titles
  • Predictable navigation patterns across all pages
  • Descriptive anchor/link text

2.2 Visual Design

  • Sufficient colour contrast
  • Text that can be enlarged using browser zoom without loss of functionality
  • Clean typography for readability
  • Information not dependent solely on colour

2.3 Images & Media

  • Alternative text for meaningful images
  • Decorative images appropriately marked
  • Accessible product photography descriptions where relevant
  • Captions provided for video content when available

2.4 Forms & Interactive Components

  • Labels and instructions for all forms
  • Error messages that identify mistakes and guide correction
  • Buttons and interactive elements with a clear purpose
  • Checkout process designed for clarity

2.5 Keyboard Accessibility

  • Navigation using a keyboard without requiring a mouse
  • Visible focus indicators
  • Logical tab order

3. Compatibility with Assistive Technologies

Our website is designed to be compatible with commonly used assistive technologies:

  • Screen readers (e.g., VoiceOver, NVDA, JAWS)
  • Screen magnification tools
  • Voice-control software
  • Alternative input devices

 

4. Browser & Device Compatibility

We test our store on everyday environments, including:

  • Google Chrome
  • Safari
  • Firefox
  • Microsoft Edge
  • Mobile browsers on current iOS and Android devices

We aim to support the most widely used modern browsers, though full compatibility with older or unsupported browsers cannot be guaranteed. 

5. Third-Party Content & Limitations

Our website integrates third-party apps, tools, and embedded content (e.g., Shopify apps, payment providers, social media embeds).

Some accessibility limitations may arise from:

  • Third-party widgets outside our control
  • Apps not fully optimised for WCAG standards
  • External video, social media, or embedded content

We evaluate tools for accessibility before integrating them and replace those that create significant barriers.

6. Ongoing Improvements

Accessibility is an ongoing process. Our efforts include:

  • Regular content and design reviews
  • Continuous improvement of product descriptions and images
  • Reviewing Shopify updates and accessibility releases
  • Prioritising accessible apps and theme enhancements
  • Training internal staff on accessibility considerations 

7. Providing Content in Alternative Formats

If you cannot access specific content, we can provide:

  • Large-print information
  • Accessible PDFs (upon request)
  • Audio alternatives (where feasible)
  • Support for completing forms or checkout steps

8. Feedback, Questions & Support

We welcome feedback on the accessibility of our website. If you encounter difficulty or have improvement suggestions, please contact us:

Email: support@artchemira.com
Subject: Accessibility Issue

Please include:

  • Page URL or description
  • The issue encountered
  • Browser/device used
  • Any assistive technology involved

We respond within 5/10 business days and strive to resolve confirmed issues promptly.

9. Updates to This Policy

We update this Accessibility Policy periodically to reflect improvements, legal changes, and updates to the Shopify platform.