Shipping

Where do you ship from?

We are based in Switzerland - All our orders are shipped from Switzerland.

How long does shipping take?

Shipping times vary by region:

  • Switzerland: 2–4 business days with Swiss Post
  • EU: 4–8 business days
  • International: 8–21 business days, depending on the distance

All orders are processed within 1–3 business days. Depending on the shipment mode you chose, you’ll receive a tracking link once your parcel leaves our site.

More details available on the Shipping Policy

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order weight:

  • Switzerland: Flat rate CHF 9.00 — free for orders over CHF 99
  • EU & International: Calculated at checkout

For full details, see our Shipping Policy.

Do you offer tracking?

Yes: If your chosen method includes tracking, a link will be provided so you can follow your parcel.

For low‑value or flat items, we also offer a more economical non‑tracking option. In this case, no tracking link will appear, and the parcel will travel as standard Swiss mail, not insured.


For full details, please refer to our Shipping Policy.

Do you ship internationally?

Yes.
We ship internationally to the regions listed at checkout. Delivery times and availability may vary depending on your location, and all applicable duties or import fees are determined by your local customs office.

Full details on international delivery options can be found in our Shipping Policy.

What happens if my package is delayed, lost, or damaged?

If your parcel is delayed, lost, or arrives damaged, please contact us with your order number and a brief description of the issue. We’ll review the situation and support you with the next steps.

Responsibility and insurance coverage depend on the shipping method selected at checkout.

Full details on how each option is handled are outlined in our Shipping Policy.

When will my order be processed?

Orders are prepared with care and usually processed within 1–3 business days. Each piece is checked, wrapped, and sent out with the same attention you feel in our products. You’ll receive a confirmation email as soon as your parcel begins its journey.

Do you offer express shipping?

At the moment, we offer standard shipping options that balance speed, reliability, and cost.
If you need something urgently, feel free to contact us — we’ll always do our best to accommodate special requests whenever possible.

How are your products packaged?

Every Artchemira piece is wrapped with intention.
We use minimal, premium materials designed to protect your items while keeping the unboxing experience calm and beautiful.
Your order arrives in a clean, understated package — no excess, no noise — just a quiet moment of ritual before you begin using your new tools.

Product

What materials do you use for your products?

Each piece is crafted with carefully selected materials chosen for durability, feel, and aesthetic clarity.
You’ll find the full material details listed in the Product Specifications section on each product page.

What size or format is this product?

All dimensions and format details are available in the Product Specifications on the product page.
We keep this information clear and easy to find so you can choose the piece that fits your creative ritual.

Are the colours accurate to what I see on my screen?

We photograph every item in natural, balanced light to reflect its true tone.
Still, slight variations may occur depending on your screen settings.
For exact details, please refer to the product description.

Do you restock sold‑out items?

Some pieces return regularly, while others are produced in limited batches.
If an item you love is unavailable, you can sign up for restock notifications directly on the product page.

Are your products eco‑friendly or sustainably made?

We choose materials and production partners with care, prioritising quality, longevity, and responsible sourcing.
You’ll find sustainability notes in the Product Specifications whenever relevant.

Can I use your products as gifts?

Absolutely.
Every Artchemira piece arrives in calm, minimal packaging that feels gift‑ready without excess.
If you’re sending directly to someone, you can add a note at checkout.

Do you offer digital versions or downloadable formats?

Some products may be available digitally while others are intentionally physical.
If a digital version is available, it will be clearly listed on the product page.

Workshop

What can I expect from an Artchemira workshop?

Each workshop is a quiet, guided space designed to help you reconnect with your creative rhythm.
We focus on simple practices, gentle structure, and tools that support clarity and expression.
Every session is welcoming, beginner‑friendly, and intentionally paced.

Do you offer 1:1 sessions?

Yes.
Our 1:1 sessions are tailored to your personal creative needs — whether you want support with journaling, building a ritual, or exploring a specific project.
These sessions offer a slower, more intimate pace and space to go deeper.

Are the workshops suitable for beginners?

Absolutely.
No previous experience is needed.
Each workshop is designed to meet you exactly where you are, with simple prompts and gentle guidance.

How long does each workshop last?

Workshop durations vary by theme but generally range from 2 to 3 hours.
You’ll find the exact length listed on each workshop’s page in the Workshop Description

Are the workshops online or in person?

For now, our workshops take place exclusively in physical locations, within the areas listed in each workshop’s description.
As we grow, we will gradually introduce online sessions as well.
When these become available, they will appear directly in the Workshop Collection page.

Can I reschedule or cancel my workshop booking?

Life happens.
If you need to reschedule or cancel, simply contact us as soon as possible.
Detailed refund and cancellation overview is available under the Cancellation policy

Will I receive any materials after the workshop?

You will take home everything you create during the workshop, including the full kit you worked with — whether the session focuses on journaling, watercolour, mixed media, or any of our other creative practices.
Your final artwork is entirely yours.

Any additional materials provided for the session will be clearly listed in the Workshop Details on the event page.
For certain workshops, you may also choose whether to use the materials we supply or bring your own, depending on what feels right for your practice.

Orders

How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email.
If your chosen method includes tracking, a link will be provided so you can follow your parcel.

For low‑value or flat items, we also offer a more economical non‑tracking option.
In this case, no tracking link will appear, and the parcel will travel as standard Swiss mail.

Insurance and delivery responsibility depend on the shipping method selected at checkout.
For full details, please refer to our Shipping Policy.

Can I change or cancel my order after it’s been placed?

If your order hasn’t been processed yet, we can help you update or cancel it.
Simply contact us as soon as possible.
Once an order has been packed or dispatched, changes are no longer possible.

What payment methods do you accept?

We accept all major payment methods available at checkout.
The full list is displayed during the payment step for complete clarity.

What should I do if my order arrives damaged or incomplete?


If something isn’t right, please reach out to us with your order number and a photo of the issue.
We’ll take care of it promptly and ensure you receive a replacement or solution

Process steps available in the Refund Policy.

How do I receive my digital products?

Digital items are delivered instantly by email after purchase.
You’ll receive a download link that allows you to access your files at any time.

Can I re-download my digital files if I lose them?

Yes.
Your purchase confirmation email includes a permanent download link.
If you ever need assistance accessing your files again, simply contact us and we’ll help you retrieve them.

Still need help?

If your question isn’t covered here, you’re welcome to reach out to us.
We’re here to support you with anything related to your order, workshop, or product.

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